The Incident Management Operations Masterclass focuses on the operational side of handling security incidents within an organization. This course teaches learners how to manage day-to-day incident response tasks, coordinate stakeholders, operate incident tools, and follow structured playbooks to ensure efficient and effective handling of cyber threats.
This training covers operational workflows aligned with global frameworks such as NIST SP 800-61, ISO 27035, SANS Incident Handling, and industry SOC (Security Operations Center) practices. Perfect for SOC analysts, incident responders, cybersecurity operators, and IT security professionals.
What You Will Learn
1. Foundations of Incident Operations
- Understanding incident types, severities, and classifications
- Roles and responsibilities in operational incident response
2. Monitoring, Detection & Alert Handling
- Using SIEM, SOAR, IDS/IPS, and threat intelligence tools
- Triage, alert validation, and escalation procedures
3. Incident Response Operational Workflows
- Hands-on execution of containment, eradication, and recovery
- Real-time coordination with SOC teams and stakeholders
4. Playbooks, Runbooks & Standard Operating Procedures
- Following structured response playbooks
- Developing and customizing operational SOPs
5. Evidence Collection & Documentation
- Capturing logs, artifacts, and system evidence
- Maintaining operational accuracy for audits and forensics
6. Post-Incident Operations & Improvements
- Conducting after-action reviews and contributing to lessons learned
- Improving operational processes and response readiness
Skills You Will Gain
- Strong understanding of operational incident response workflows
- Proficiency in triage, analysis, containment, and recovery
- Knowledge of SOC tools, technologies, and detection methods
- Skills in documentation, evidence collection, and reporting
- Ability to follow and develop incident response playbooks
- Real-time decision-making and coordination abilities
Pre-requisites
No formal prerequisites. Recommended:
- Basic cybersecurity knowledge
- Familiarity with SOC tools (SIEM, EDR, etc.)
- Experience in IT or network operations is helpful
Digital Certificate
Upon completing at least one full practice exam, iqrasity will issue a Certificate of Achievement.
Showcase this credential on LinkedIn, your CV, résumé, or portfolio as proof of your expertise in Information Risk Response and cyber risk management.
Career Paths After Completing This Course
- SOC Analyst (Tier 1–3)
- Incident Response Analyst
- Cybersecurity Operations Specialist
- Threat Detection & Response Analyst
- Incident Handling Specialist
- Digital Forensics Technician
- Teacher: Aman Faheem